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Where are my parcels,

Asked by Mb | 9/19/2016 12:21:03 AM

Hello could you maybe help me in locating my parcels? Both are stuck in export customs clearance complete.

Order 1:RS211901672CN
Order 2:RS228220687CN

Thank you very much in advance.

2 Answer(s)

Grace 9/19/2016 5:16:15 AM

The tracking couldn't follow those shipping outside China.

The two parcels left Guangzhou on Sep 2 and August 31 separately. They are not stuck in export customs clearance. Both of them are on the way to Netherlands now. You only need to wait.

Mb 9/21/2016 5:48:26 AM

Thank you for your answer

But if it was sent by airmail it should have been here already doesn't it? And i can't see in the tracking that it has been sent like I normally can. I haven't had this problem before with these stores. Any idea how long it can take from now on? Normally if things exit China it is with us within a week. Now it has been 19 days and 22days already.

Thanks for your time.

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