Hi Maria Bagsic,

It's not normal that it's still stuck. In this case, you need to contact the seller to reflect the problem and get a solution as soon as possible. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Order number: ZC00588650899
Package status: In transit (42 days)
2025-05-14 19:19 US, trunk line
2025-05-03 20:14 US, Express delivery arrival processing center [US TN US]
2025-05-03 08:14 US, Customs clearance of the destination country [US]
2025-05-03 00:14 US, Arrival [US]
2025-05-01 18:14 CAN, Departure【GUANGDONG】
2025-05-01 12:14 CAN, delivered to the carrier for transportation
2025-05-01 08:14 CAN, export customs clearance is completed [CAN]
2025-04-30 18:16 Foshan City, Express delivery departure processing center [Foshan City]
2025-04-30 18:02 Foshan City, Express delivery arrival processing center [Foshan City]
2025-04-30 17:59 Foshan City, the email left [Zencheng Business Department directly under Foshan International Company] and was sent to [Guangshang Center]
2025-04-30 17:55 Foshan City, the email has been sorted at [Zencheng Business Department directly under Foshan International Company] and is ready to be sent
2025-04-30 17:46 Foshan City, China Post has collected emails