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Why is my package held by customs for nearly a month?

Asked by Wilke | 4/7/2021 1:02:13 PM

Hello! My package was shipped 49 days ago and is held by customs since March 12th. Tracking number is: CY287386753DE . Why is it stuck for so long? Is there anything I can do about it? Thank you!

1 Answer(s)

Daisy 4/7/2021 10:26:41 PM

Hi Wilke,

It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him call China customs service number 12360 to check.

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