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Why is my package stuck and where can I contact the office by phone?

Asked by Benjamin E | 1/17/2017 10:36:53 AM


Trying to locate my package that have been stuck at Shanghai Post Offices since november 25 (RC610586391CN)

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6 Answer(s)

Sally 1/17/2017 8:13:29 PM

Hi Benjamin,

It's not stuck in Shanghai. The last update shows it has left Shanghai, China on Nov. 19, 2016.

2016-11-19 10:40 -- Shanghai Exchange Bureau, have been exported directly

It's still in transit to US now. It has been two months. So, it should arrive recently. I'll help you track and inform you once it's in your country.

Lidia manuel 1/18/2017 2:44:37 AM

The whereabouts of my parcel is very confusing I don't know what to do is there any contact information available in the Uk for me to call because the information you are updating is very confusing and hard to understand because it changes back and forward all the time my track number is EV919652105CN. Please I need to sort this out soon otherwise I will contact the seller to have my money back

Benjamin Egbudiwe 1/18/2017 1:37:18 PM

Hi Sally

So how long does it take for it travel from China to USA? Is it be boat?

Sally 1/18/2017 7:41:26 PM

Hi Lidia manuel,

Please call Parcelforce in UK to ask what happened to your parcel. They tried to deliver it to you for several times but failed.

2017-01-18 23:10
Nottingham Central Depot, Prepared for delivery

2017-01-18 20:47
Nottingham Central Depot, Received at delivery depot

2017-01-18 10:32
Nottingham Central Depot, Delivery scheduled

2017-01-16 22:26
Nottingham Central Depot, Awaiting payment of customs charges

2017-01-16 21:39
Nottingham Central Depot, Received at delivery depot

2017-01-16 09:41
National Hub, Sorted

2017-01-16 02:07
International Hub, Revised Customs charges raised

2017-01-16 01:59
International Hub, Released from customs

2017-01-15 18:26
International Hub, Customs charges raised

2017-01-13 14:45
International Hub, Awaiting Customs clearance

2017-01-13 14:15
International Hub, Arrived in the UK

2017-01-11 22:20
MISMATCH - HANGZHOU EMS, Despatched to the UK

2017-01-11 20:21
Delivery Agent - BEIJING - PTT, Prepared for despatch to the UK

2017-01-11 16:52
Delivery Agent - CHINA, Collected 1/20/2017 7:24:57 AM

My item was dispatched on November 21st, there hasn't been a change in the tracking location since November 25th. What is the estimated delivery date for my item please. The vendor had said up to 25 days from dispatch day. 2 months have come and gone. RH354310794CN

Sally 2/19/2017 8:36:47 PM

Hi Benjamin E,

Don't wait for the package any more, you couldn't get it. It was returned back to China and the sender has got it on Feb. 17.

2017-02-17 11:00
Shang Qin Lu Post Office, has been delivered

2017-02-17 08:17
Shang Qin Lu Post Office being posted

2017-02-17 08:04
Shang Qin Lu Post Office, arrived at post

2017-02-16 11:50
XI ' an Exchange Bureau, import each other (internal transit)

2017-02-16 11:17
XI ' an Exchange Bureau, import opening

2016-11-19 10:40
Shanghai Exchange Bureau, have been exported directly

2016-11-19 09:37
Shanghai Exchange Bureau, have been exported to open

2016-11-16 12:54
XI ' an Exchange Bureau, have been exported to each other (internal transit)

2016-11-16 12:32
XI ' an Exchange Bureau, have been exported to open

2016-11-15 19:02
Belfry branch post office, leave, the next station "Centre"

2016-11-15 17:21
Belfry branch post office has been receiving and sending

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