Why is package stuck in customs

Asked by Annika Catterson | 3/4/2021 9:12:39 AM

I am returning items but can not get a refund because package is still at customs can you tell me why ? Tracking # UH033071279US

You may get the answer from the following articles:

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1 Answer(s)

Daisy | 3/5/2021 8:08:39 PM Reply

Hi Annika Catterson,

It should be waiting for the seller to declare to the customs now. You'd better contact the seller to ask if he has received the notice from the customs. If no, let him call China customs service number 12360 to check.

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my package has been stuck at customs since 22nd of december with the notification ''waiting for customs declaration by addressee''. So far i have not been contacted by anyone about that. Could you please advise what to do?

Tracking number CS543335932DE
Thanks and have a nice day.