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Why my order hasn't arrived yet

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My order UT602403454CN appears as planned flight delivered to the airline, flight number CZ347-CZ456, departure time 02:20 Shenzhen on the EBANX website since November 15, 2019. I'd like to get more information, it's been 40 days and I haven't received it yet. Thank you

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Why has my order been in Shanghai for 12 days LW273356907CN

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