A: For no tracking records of your tracking number, it may be caused because you typed the numbers wrongly. You should make sure that you have typed the correct number. Also, the shipment information needs some time to be shown up in the system after you send the parcel. You are suggested to wait for one or two days to check. If you still can't see the records, please contact the sender to ask if he/she has shipped it. Read more about Why Can't I Track My China Post Package?

A: Under normal circumstances, the recipient can conveniently pay taxes online through platforms such as WeChat Mini Program, Alipay, and the Customs Mobile app. If the recipient refuses to pay, the sender, as the shipper, is responsible for the customs duties. The sender may contact the courier company (EMS, DHL, etc.) to request that the tax be transferred to their own account; alternatively, the sender can choose to have the package returned or abandon the goods. It is recommended to take action as soon as possible to avoid storage fees or the goods being auctioned by customs. Read more about: How do I pay the customs tax on returned packages sent to China?

A: If your are the buyer and return a package to China. Once you receive this message: the return of the package is suspended because of a missing invoice is suspended due to a missing invoice, you need to find your original sales invoice (from email or order history) and send it to the courier. Reply to the suspension message with the invoice attached as a PDF, or upload it through the tracking link if available. If you don’t have the invoice, contact the seller to provide one. Read more about: How do I add a missing invoice to a returned package?

A: Don't worry if your package sent back to China is stuck at customs — this is a common situation and usually not difficult to resolve. The core steps are clear: find out the reason, provide the required documents or pay the duties, and follow up on the release. You can check the logistics status on your courier's official website or app, request a "Customs Detention Notice", or ask the recipient to call the 12360 customs hotline to verify the reason. The most common issue is "customs duties required", which can be paid online. For other problems such as incorrect declaration information or missing documents, simply provide the requested proof like invoices or a copy of the recipient's ID card. If it's a routine inspection, just be patient — the package will usually be released automatically within 1–3 days. In short, contacting your courier's customer service first is the most efficient step. After processing, remember to confirm that the tracking shows "Customs Released" and check that the goods are intact.

A: First, you need to get the tracking number of the package from the sender. With the tracking number, you can track the location of the package at any time. If you placed an order from an online shop in China, you usually can find the tracking number from the order details. If you couldn’t find it, you can contact the seller to ask for the number. If you are the sender, the staff of China Post will provide you with the tracking number. Read More about How to Track A Package From China?

A: First, identify the reason for failure: Use the tracking information to determine whether it's "Delivery Attempted – No Answer," "Address Issue," "Held at Customs," "Returned to Sender," or "No Update for a Long Time."

A: A China Post tracking number is a combination of 13 alphabetic and numeric characters. It starts with "R" for small parcel and "C" for large package with another letter and 9 digits followed. At the end are two letters. For example: CP123456789CN. On the mailing label or voucher, you can find the Shipment ID to track. If it's sent by a seller, you can ask the seller to give you the tracking number. Read more about China Post Tracking Number Format   Where can I find the China Post tracking number for an order shipped from China?

A: Many customers reflect that they have received unknown packages from China that they didn’t order. Why? What should you do if you receive a package you didn't order from China? 
https://www.chinapostaltracking.com/faq/why-do-i-receive-package-i-did-not-order/

A: "Collection" means that your parcel has been received by the post office.
"Dispatching" refers to the parcel leaves from the previous office for the China post export port in another city.
"Opening" means that the parcel has arrived at the local processing center and is being processed. Or the large pacakge which includes your parcel and others is opened by the China customs to check and shipped out. (Your parcel is not opened.)
"Departure from outward office of exchange" means that your parcel is ready for shipment to the destination country.
"Arrival at inward office exchange" means your parcel has arrived at the destination country.

A: In general, once the package is sent, the recipient’s address couldn’t be changed. You’d better track its status and once finding it arrives in the destination country, contact the local carrier to ask if they could change the address for you. Read more about What Should I Do if the Shipping Address is Wrong? 

A: Sorry, we couldn't have the size and weight information for the packages. It couldn't be known though the tracking number. You need to contact the seller to ask. 

A: Air Parcel: refers to international parcels transported by air;
Surface Air Lift (SAL) Parcel: refers to international parcels transported within the sending and receiving countries by sea and land, and by surplus air capacity between the countries;
Surface Parcel: refers to international parcels transported end-to-end by railway, automobile, or ship.

A: There is no exact arrival time for China Post international parcels. If you choose Air Parcel service, it needs 5-10 days to China neighboring countries, 7 – 15 days to European and American countries and 7 – 30 days to other countries. For Surface Air Lift (SAL) Parcel it needs 15 – 20 days and for Surface Parcel it needs 40 – 70 days. If you parcel is urgent, you are suggested to use China Post Air Parcel. More time are needed during holiday seasons.

A: Many consumers have special preference for international cross-border shopping online especially from China. Here are tips help you how to avoid being deceived: 
https://www.chinapostaltracking.com/faq/how-to-avoid-international-shopping-scams/