customs problem

Asked by Elena | 3/13/2026 9:32:09 AM

Hello, I need help.
I have a package detained at customs. I can't contact. The company and courier service in Spain say that you are the one who has to solve it. I attach the purchase documentation.
Destination:
Dirección:
Nombre: Wu Xi
Dirección: Edificio 4, 4.º piso, 58 Baiye Road
País: China
Ciudad: Dongguan
Provincia: Guangdong
Código postal: 523000
Teléfono: +86 19329021556
In the package was everything they asked for the money back.
This is what I have: YunExpress tracking number: YT2533800710844569
And
#Prime Amsterdam43008
(order number)
I need to know how to arrange the customs fee (€)
Thank you,

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Thank you. Have a nice day.

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