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CY538386344DE why can this item be rejected by the customs?

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Your Tracking Number: CY538386344DE , why can this item be rejected by the customs? It`s a return to the seller (Banggood), because of malfunction, that means it`s a chinese product, that Banggood sent to me and which does not work properly, that I just returned.
When can I expect the parcel back in Germany, thanks in advance for answering,

kindest regards

Timur Manyas

10 Answer(s)

Hi Timur Manyas,

It's not rejected by the customs. It's in Shanghai now.
Number: CY538386344DE
Package status: In transit
Country: Germany -> China
2021-01-31 16:15 Shanghai, to shanghai exchange station (transit)
2021-01-30 13:41 Guangzhou City, Leave Guangzhou International Center, next stop Shanghai Exchange Station (transit)
2021-01-29 14:33 Guangzhou City, Guangzhou International Center has been exported directly
2020-12-28 11:06 Guangzhou City, import customs retained for inspection
2020-12-27 14:33 Guangzhou City, sent to the import customs
2020-12-09 08:41 Frankfurt, Frankfurt has been exported directly
2020-12-08 09:09 Frankfurt, Leaving The Foreign Export Swap Bureau (not yet arriving at China Post)
2020-12-08 09:09 Frankfurt, leave the Frankfurt processing center
2020-12-04 17:20 Germany, Germany has been accepted
Origin:
2021-01-29 14:33 China VR, Die Sendung kann nicht ins Zielland/Zielgebiet importiert werden.
2020-12-28 11:06 China VR, Shipment is prepared for customs clearance in the destination country
2020-12-27 14:33 China VR, Shipment is prepared for customs clearance in the destination country
2020-12-27 14:32 China VR, The shipment has arrived in the destination country/destination area
2020-12-08 09:32 Rodgau, Germany, The international shipment has been processed in the export parcel center
2020-12-08 09:09 IPZ Frankfurt, The shipment will be transported to the destination country/destination area and, from there, handed over to the delivery organization. (Homepage / online shipment tracking: http://track-chinapost.com/startairmail.php?code=CY538386344DE )
2020-12-07 00:18 Rodgau, Germany, The international shipment has been processed in the export parcel center
2020-12-05 16:17 Lahr, Germany, The international shipment has been processed in the parcel center of origin
2020-12-04 17:20 Germany, The shipment has been posted by the sender 
Thank you for your fast response, just to make it clear in the tracking information you sent me, it is written in the 10 th line:
Origin:
2021-01-29 14:33 China VR, Die Sendung kann nicht ins Zielland/Zielgebiet importiert werden.
This is german language and it means: " the shipment can not be imported to the destination/country"
there was shortly an additional information, that it was rejected by the customs, which now disappeared.

so I assume, that this is an incorrect information?

Thank you in advance,

kindest regards

Timur Manyas
Hi Timur Manyas,

It's rejected by the customs and will be returned back to Germany. It's still stuck in Shanghai now. It may take 2 months to be returned back to Germany.
Hi, thank you for your response again, in this case I refer to my first question:
"why can this item be rejected by the customs? It`s a return to the seller (Banggood), because of malfunction, that means it`s a chinese product, that Banggood sent to me and which does not work properly, that I just returned.
When can I expect the parcel back in Germany, thanks in advance for answering,"
and why was the first answer from you that it wasn`t rejected by the customs?

thank you in advance,

kindest regards

Timur Manyas
Hi Timur Manyas,

It should not allowed to be imported to China. You need to contact the customs to check.
ok, I will do that, please give me the contact information of the responsible customs in that case and please tell me where the parcel is at this moment and if the tracking number changed?, because there is no more updates sinde 2 weeks.
thank you in advance,

kindest regards

Timur Manyas
Hi Timur Manyas,

China customs service number is 12360.
are you kidding, guess whom I reach, if I call you provided number (12360) from Germany, please give me the complete number, that I have to call from Germany and if possible give me the correct Emailadress of the responsible customs for this tracking as well,

kindest regards

Timur Manyas
Hi,
you didn't respond to my last question, why? Another month past, no more status update, where is my parcel now, what kind of service is this?
Hoping for answers,

regards

Timur Manyas
Hi Timur Manyas,

If you couldn't contact China customs, you can only contact DHL Paket to check it for you as you use this service to send.

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