Dear Sirs,

What would cost package:

650x215x660mm:

From:
N0.151 Chaungli Road Jiuzhou Xiaolan, Zhongsan Guangdong, China

To Latvia, Riga,

Can be surface if it is cheaper.

Regards,

Ivars

Does anybody understand what could be the reason why my defective product return parcel is stuck in China for >8 months?

As I interpret the tracking records (see below):
China Customs has released my parcel and handed it to the carrier
The parcel has been returned twice - By whom? And to Where? Back to my country? After >4 months I still haven't received it.
Could it be that Banggood is providing wrong address/phone/ignoring/sabotaging any attempts by China Post to deliver the parcel and that's why the parcel gets returned?
And what should I do now?

I returned a waterdamaged "waterproof" smartphone back to the Banggood (in China) after their Contact/Ticket service agreed that I should return the defective product and they will issue a full refund afterwards.

Banggood provided me with this address and phone number:
Address: EWORLDHOME LIMITED, Dongguan Chuanjing electric machinery factory, No.20 Qinglong Road, Huangjiang Town, Dongguan City, 523750, CHINA
Phone number: 18029062289

I filled and attached the customs declaration myself:
Detailed description of contents: Water damaged smartphone Ulefone Power Armor 13 with shockproof case. Water damaged "waterproof" smartphone. Paid 302.86 USD = 287.88 EUR. Current value 0.00 USD (non-functional).
Value (EUR): 287.88
HS tariff no.: 851711
Country of origin: China
P.S. I didn't pay any customs duty because according to my information - I didn't have to. The Latvia Post office (in my home country) looked at the declaration and confirmed that it looks fine.

After the last tracking record ("Returned, Remarks: Returned") I contacted both Banggood and Latvia Post but unsuccessfully:
Banggood Contact/Ticket service replied that they haven't received the package (but it's seems more like an AI chatbot): "LA901188868LV, we are sorry for the inconvenience of logistics showing that your package has been returned. We recommend that you first contact the carrier to confirm the status of your package."
I asked the Latvia Post but they didn't even try to explain other than "it's not our responsibility anymore".


Tracking code: LA901188868LV

China Post, Synchronization time: 2023-03-09 14:39:29 (GMT+02:00)
2022-11-02 11:12 Guangzhou, [Guangzhou International Exchange Bureau] Returned, Remarks: Returned
2022-11-01 15:25 Guangzhou, leave【Guangzhou International Exchange Station】, next stop 【Guangzhou International Exchange Bureau】(transfer)
2022-11-01 07:07 Guangzhou, 【Guangzhou International Exchange Station】Return
2022-11-01 07:03 Guangzhou City, handed over to the carrier for transportation
2022-10-23 15:03 Guangzhou City, [Guangzhou International Exchange Bureau] has been exported directly
2022-10-23 15:01 Guangzhou, export customs/release
2022-10-20 15:58 Guangzhou City, sent to export customs
2022-07-27 13:49 Guangzhou, customs clearance, Guangzhou, customs clearance
2022-07-25 14:54 Guangzhou City, sent to the import customs
2022-07-24 21:45 Guangzhou City, arrive at [Guangzhou Jianggao Processing Class] (transfer)
2022-07-22 22:54 Tianjin, leave [Tianjin Mail Processing Center], next stop [Guangzhou Jianggao Processing Class] (via transfer)
2022-07-22 17:38 Tianjin, arrive at [Tianjin Mail Processing Center] (transfer)
2022-07-22 11:26 Beijing, leave [Beijing Airmail Terminal Transport Workshop], next stop [Tianjin Mail Processing Center] (transfer)
2022-07-21 18:44 Beijing, arrive at [Beijing International Mail Processing Center] (transfer)
2022-07-21 08:44 Beijing, Disinfection of Mail, End of Rest
2022-07-10 09:38 Beijing, according to local epidemic prevention requirements, mails are disinfected and put aside
2022-06-30 02:55 Riga, leaving the overseas export exchange office (has not yet arrived at China Post)
2022-06-29 18:17 Riga, customs hold
2022-06-29 18:16 Customs release
2022-06-29 18:15 Send to Overseas Customs Department
2022-06-29 18:14 Riga, arrival at the foreign exchange office
2022-06-29 18:13 Riga, customs hold
2022-06-29 18:12 Customs release
2022-06-29 18:11 Send to Overseas Customs Department
2022-06-29 18:10 Riga, arrival at the foreign exchange office
2022-06-29 13:16 【LV】Received

Latvia Post, Synchronization time: 2023-03-08 13:17:56 (GMT+02:00)
2022-10-24 05:05 CHINA, Item sent abroad (EDI-received)
2022-10-23 15:03 CHINA, Stop item import
2022-07-25 14:54 CHINA, Shipment information sent to custom
2022-07-25 14:53 CHINA, Item received at sorting center
2022-07-10 09:34 CHINA, Item received at office of exchange
2022-07-10 09:34 CHINA, Shipment information sent to custom
2022-06-30 02:55 LATVIA,RIGA (PARCELS/pakas), Item sent abroad
2022-06-29 18:17 LATVIA,RIGA (PARCELS/pakas), Hold item at office of exchange
2022-06-29 18:16 LATVIA,RIGA (PARCELS/pakas), Return item from custom
2022-06-29 18:15 LATVIA,RIGA (PARCELS/pakas), Item sent to custom
2022-06-29 18:14 LATVIA,RIGA (PARCELS/pakas), Item received at office of exchange
2022-06-29 18:13 LATVIA,RIGA (PARCELS/pakas), Hold item at office of exchange
2022-06-29 18:12 LATVIA,RIGA (PARCELS/pakas), Return item from custom
2022-06-29 18:11 LATVIA,RIGA (PARCELS/pakas), Item sent to custom
2022-06-29 18:10 LATVIA,RIGA (PARCELS/pakas), Item received at office of exchange
2022-06-29 13:46 LATVIA, Ogre 1 Post office, Item sent to next processing place
2022-06-29 13:16 LATVIA, Ogre 1 Post office, Item posted / received from customer
2022-06-29 01:32 Mans Pasts 2 datu imports, Item received from customer (XML)

Hello.
Could you, please, help me - I would like to know, where is my registered parcel now?
The tracking number is RE144821360CN
Since 2020-10-29 I have no information about my parcel.