Invoice Missing

Asked by Aurelien | 9/18/2025 3:10:55 AM

I sent a package back to China a month ago (Ref : EA174373285BE). It's still stuck because there is an "invoice missing". I don't know what that means and what can I do to solve this problem. Help !

1 Answer(s)

Daisy | 9/22/2025 12:25:16 AM Reply

Hi Aurelien,

It needs the receiver in China to declare to the customs. The receiver should has got the notice from the customs. If you could contact the seller, also ask for their cooperation to do that.

August 11, 2025, 10:52:12 AM
Requires customs declaration or return procedures.
August 10, 2025, 3:43:42 PM
Mail has departed from the Guangzhou International Exchange Bureau and is being sent to the next destination.
August 8, 2025, 1:19:40 PM
Retained by the import exchange bureau.
August 6, 2025, 1:48:00 AM
Departed from an overseas export exchange bureau (has not yet arrived at China Post).
August 6, 2025, 1:18:00 AM
Arrived at an overseas export exchange bureau.
August 6, 2025, 12:52:00 PM
[BE] Received

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