Hi, admin!
Merry Christmas if you celebrate ❤️

I'd like to ask about my package that has been held by export customs since the 22nd. Here is the message from tracking:
RECORD ITEM REASON FOR RETENTION BY CUSTOMS. RETENTION REASON: Invoice missing/inappropriate

Upon contacting my sender, they confirmed that it was an insurance issue and they have fixed it, but the tracking site is still showing "Item held by export Customs/Security
GZSGJHHJ".

May I know the status of my package right now or if there are any lingering issues? I was hoping it would come today or at least December 31 but now with this delay, I don't know when it will arrive.

Hi, my parcel tracking no. RC781391135SG has been held by customs. My local (Singapore) postal company said that reason is due to missing invoice of the item. They require the recipient to send them the invoice, but the recipient is a large corporation and seems unwilling to help me respond to customs, and instead sent me the e-invoice for me to forward it to China customs. However, I'm unable to contact China customs, is there any email I can send the invoice to so that they can help me forward my e-invoice to the customs for the release of my parcel? Pleaseee and thank you!

Hello,

I can see on my package n° LE126069462BE , That the package is held by customs du to "invoice missing". Who can I contact to send this invoice ?

My package is a product ordered on AliExpress and returned, will that be an issue ?

Thank you.