Hello,

I can see on my package n° LE126069462BE , That the package is held by customs du to "invoice missing". Who can I contact to send this invoice ?

My package is a product ordered on AliExpress and returned, will that be an issue ?

Thank you.

Hi, my parcel tracking no. RC781391135SG has been held by customs. My local (Singapore) postal company said that reason is due to missing invoice of the item. They require the recipient to send them the invoice, but the recipient is a large corporation and seems unwilling to help me respond to customs, and instead sent me the e-invoice for me to forward it to China customs. However, I'm unable to contact China customs, is there any email I can send the invoice to so that they can help me forward my e-invoice to the customs for the release of my parcel? Pleaseee and thank you!

M parcel has arrived at my country however customs have said that the invoice is missing. I have not been contacted by anybody and I have not received any information about what to do. It has been stuck at "invoice Is missing" for over 2 weeks now. how and who should I contact to resolve this?