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LH131990081US (stuck for 3 weeks in customs)


Hi, I sent a package with the above tracking number, and it's spent more time in Chinese customs than on transit. Can someone please help take a look?


3 Answer(s)

Hi Roger,

It's stuck at the customs now. It should be waiting for the receiver to declare to the customs now. You'd better contact the receiver to ask if he has received the notice from the customs. If no, let him call China customs service number 12360 to check.

Hi, this is what my recipient said:
"We have contacted them already, but they said they could not help much when the parcel was in Custom's hand :("
This is an item I am returning to the seller because it's broken, not sure why there's so much hassle.
Hi Roger,

If the seller doesn't cooperate, you can only wait the item return back to you later.

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