parcel stuck in customs for 2 weeks

Asked by Leon | 9/28/2020 12:49:06 AM

Hi, my parcel CP413027161CN has been stuck in customs for 2 weeks. I didn't received any update from Aupost or from the customs. I think it may be missing. What can I do to ask for an investigation?

You may get the answer from the following articles:

I sent the package back to China and it's stuck at the customs. What should I do?

Why is my package stuck in transit for so long?

What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

Daisy | 9/28/2020 7:47:04 PM Reply

Hi Leon,

In normal, the customs should notice you about how to get it. If you don't receive any notice, you need to contact Sydney customs or Australia Post to check it for you as soon as possible.

Related Questions

parcel stuck in customs for 2 weeks (1 reply)

Hi, my parcel CP413027161CN has been stuck in customs for 2 weeks. I didn't received any update from Aupost or from the customs. I think it may be missing. What can I do to ask for an investigation?

Why is my return just sitting in customs. (7 replies)

Package stuck in customs for almost 2 weeks now this was a returned item. I made a purchase on AliExpress and now I am returning it. I can’t get a refund until they get their item back. I have waited weeks for it to get to China only to be stuck in customs for weeks. USPS tracking: CH128822962US

Stuck in import customs 2 weeks (0 reply)

Had a package returned to china from US customs for unknown reason EB787430946CN. Been stuck for 2 weeks just sitting at import customs. Seller continues to not be helpful... any idea what's going on?