Loss of parcel

Asked by Mohamad Mehdy | 4/22/2026 5:36:08 AM

Hello
When tracking my parcel it states that the order has been delivered and I have not received the order

You may get the answer from the following articles:

What Are the Reasons That Cause the Loss of Parcels?

What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?

Wrong parcel address. How to change it?

1 Answer(s)

Daisy | 4/22/2026 7:32:13 PM Reply

Hi Mohamad Mehdy,

If you don't get it, try to contact the seller to check it for you. If he doesn't reply, it may be a scam. We have found many sellers use china post parcel to ship some junk to another address. The shipping is real, but the parcel does not contain the goods you purchased and the parcel address is not even to your address either. You need to call your bank and report fraud to get refund asap.

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