lost item

Asked by RC24535 | 11/22/2022 1:00:26 PM

Tracking says my package was delivered but my local post office never received it.

Tracking #: AG598139685CN

How do we proceed?

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What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?

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1 Answer(s)

Daisy | 11/22/2022 9:48:34 PM Reply

Hi RC24535,

According to the tracking information, AG598139685CN was delivered on Nov.10. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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