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Tracking says my package was delivered but my local post office never received it.

Tracking #: AG598139685CN

How do we proceed?

You may get the answer from the following articles:

What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?
What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

user
Hi RC24535,

According to the tracking information, AG598139685CN was delivered on Nov.10. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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