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My EMS package, Late first for weeks and then suddenly lost the day of delivery

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Helllo,
I sent a package with the EMS service from Tasmania to Guangzhou a month ago. At first there was a problem with at the customs because the receiver had to pay a tax , once I paid the tax the update on the tracking website said it was ready for delivery and after 10 further days of wait and keep trying to get some real person support the chat support service says the system says it’s lost.
This is a very important parcel and it’s been very confusing and frustrating to deal with Chinapost

Please is there a way to better check if the package is really lost
My package number is EJ275039703AU
Very hopeful you could help me with this
Thank you Francesco

2 Answer(s)

user
Hi Francesco,

It's not lost. The delivery is delayed due to the coronavirus situation in Guangzhou.
user
Number: EJ275039703AU
Package status: In transit
Country: Australia -> China
2021-06-14 08:34 Guangzhou City, arrived at the "Road South Delivery Department", affected by the outbreak of traffic control, mail time limit is longer than usual
2021-06-14 05:54 Guangzhou City, leave the Guangzhou Aviation Center, the next stop ,Avenue South Delivery Department (via)
2021-06-14 04:23 Guangzhou City, Arrival at Guangzhou Aviation Center (via)
2021-06-13 01:18 Guangzhou City, import customs release
2021-06-01 13:24 Guangzhou City, import customs remain to be verified
2021-05-25 03:14 Melbourne, Departure from The Overseas Export Swap Bureau (not yet arrived at China Post)
2021-05-25 01:27 Melbourne, arrive at the Overseas Export Swap Bureau
2021-05-24 12:59 Australia, Australia has received

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Helllo,
I sent a package with the EMS service from Tasmania to Guangzhou a month ago. At first there was a problem with at the customs because the receiver had to pay a tax , once I paid the tax the update on the tracking website said it was ready for delivery and after 10 further days of wait and keep trying to get some real person support the chat support service says the system says it’s lost.
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