Hi Laurie,

It's stuck in Toronto. You need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Number: RG007084288CN
Package status: In transit
Country: China -> Canada
2022-10-20 11:01 Toronto, Arrival Destination
2022-10-17 15:25 Airline departure
2022-10-14 20:32 Transfer station in transit
2022-10-11 21:16 Guangzhou City, has been handed over to the carrier for transportation
2022-10-07 12:30 Guangzhou, leave [Guangzhou International Exchange Bureau], next stop【Guangzhou International Exchange Station】 (via transfer)
2022-10-07 10:21 Guangzhou City, 【Guangzhou International Exchange Bureau】 has been exported to direct seal
2022-10-06 22:21 Foshan City, Leave [Foshan Postal District Central Package Workshop], next stop【Guangzhou International Exchange Bureau】
2022-10-06 21:53 Guangzhou, Arrive at [Guangzhou International Exchange Bureau] (via transfer)
2022-10-06 19:51 Foshan City, Arrive at 【Foshan Post District Center Package Workshop】
2022-10-06 19:49 Foshan City, Leave 【International Small Packet Processing Center】, Next Stop【Guangzhou International】
2022-10-06 17:35 Foshan City, [International Small Packet Processing Center] has been received and sent, and the delivery staff: Foshan (Jibei)