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My parcel held in customs


My parcel has been held in customs since 15/3/2023
Tracking No: EJ305510508AU
What is the problem
It's a package I'm sending back to supplier as not what I ordered
So disappointed in your service

1 Answer(s)

Hi Belinda,

It's stuck at the customs now. It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system ( to check or call China customs service number 12360 to check.

Number: EJ305510508AU
Package status: In transit
Country: Australia -> China
2023-03-15 10:25 Guangzhou City, Customs Clearance, Guangzhou City, Customs Clearance Progressing
2023-03-14 09:41 Guangzhou City, sent to the import customs
2023-03-13 15:45 Guangzhou, leave [Guangzhou Jianggao Package Workshop], next stop【Guangzhou International Exchange Bureau】 (via transfer)
2023-03-13 13:55 Guangzhou, Arrive at [Guangzhou Jianggao Package Workshop] (via transfer)
2023-03-12 00:53 Shanghai, leave [Shanghai Aviation Center], next stop [Guangzhou Jianggao Package Workshop] (via transfer)
2023-03-11 03:39 Shanghai, Arrive at [Shanghai International Exchange Bureau] (via transfer)
2023-03-06 23:17 Sydney, leaving the Overseas Export Exchange Bureau (not yet arriving at China Post)
2023-03-06 21:11 Sydney, arrived at the Overseas Export Exchange Office
2023-03-02 10:59 Australia, [Australia] received
2023-03-15 10:25 GUANGZHOU (CN), CHINA, Held by customs
2023-03-14 09:41 GUANGZHOU (CN), CHINA, Received by customs for clearance
2023-03-14 09:26 CHINA, Sorted at facility
2023-03-10 02:24 SHANGHAI (CN), CHINA, Received by customs for clearance
2023-03-10 02:24 Landed in China
2023-03-08 21:10 Ready for postal carrier to collect
2023-03-08 11:52 Flight departed
2023-03-08 03:05 Flight departed
2023-03-07 12:57 Flight departed
2023-03-07 07:40 Received by air carrier
2023-03-06 23:17 SYDNEY NSW, Cleared and awaiting international departure
2023-03-06 21:11 SYDNEY WEST NSW, Item processed at facility
2023-03-06 21:11 SYDNEY NSW, Arrived at airport facility
2023-03-02 10:59 BASS HILL NSW, Received by our network

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