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Asked by MS | 3/17/2020 5:45:45 PM

Every time that I tried to tracking my package, says that is not information about that, is my tracking number valid? or right now is a problem with the coronavirus?
thank you.

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1 Answer(s)

Daisy 3/17/2020 7:13:02 PM

Hi MS,

There is no tracking information for it at present. Possible reasons:
1. The sender just gave you a tracking number but hasn't shipped it.
2. It's just sent and need two or three days to have tracking information.
3. China Post doesn't provide tracking service for this kind of package.

You'd better contact the seller to confirm for the reason. To my experience, the seller hasn't shipped it.

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