No updates for over 21 days

Asked by Ishaan | 6/13/2022 7:26:39 AM

I have a package coming from yanwen and I have received no updates for over 18 days this is the tracking I'd UG446438301YP
These are the details
Number: UG446438301YP
Package status: In transit
Country: China -> United Arab Emirates
Destination:

Origin:
2022-05-23 17:08 ShenZhen Center, Package data received
2022-05-23 14:58 Yanwen facility - Outbound
2022-05-19 21:43 Pre-shipment info sent to carrier
2022-05-19 21:43 Processing information input
2022-05-19 09:43 Yanwen Pickup scan
======================================

1 Answer(s)

Daisy | 6/15/2022 1:15:51 AM Reply

Hi Ishaan,

The tracking information is provided by YANWEN Express. You need to let the receiver call YANWEN Express to reflect the problem and check why it's stuck for so long time for you.

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Hi,

My tracking number is: EV961948478CN
I'm emailing because there haven't been any updates on my package for 9 days, and it hasn't updated to say that the airline has received it/shipped it. It was posted 10 working days ago, so I'm a little worried as your website says that to Europe, you expect it to take 5 working days, or at most 3-7, but it has been longer than that....

Do you have any other updates please?

Thank you