order expired, got a "contact the carrier" email

Asked by Elián | 4/2/2026 4:21:10 AM

I got an email saying to contact the carrier because my order expired. Since April 5th I haven't gotten any updates about my item.
I'm chilean, the packeage is LJ038607926CN.
There was another package that I brought along with that one and it did arrive, so, what can I do about this one?.

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?

1 Answer(s)

Daisy | 4/2/2026 11:45:59 PM Reply

Hi Elián,

It may be lost. You need to contact the seller to reflect the problem and get a solution from the seller in time.

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