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Order LX144967342CN was sent to incorrect location

Asked by CZopf | 7/6/2020 10:54:22 AM

Good day, My order LX144967342CN was to be sent to 45 Hampton Crescent, St. Albert, Alberta T8N 6R3 and it was delivered to an address 5000 kms away from me. I would like to have a claim raised through China Post to Canada Post to have my $143.18 CDN refunded to me or a replacement order sent.

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1 Answer(s)

Daisy 7/6/2020 9:12:49 PM

Hi CZopf,

You need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, you need to contact USPS to reflect the problem and check it for you as soon as possible.

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