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Package has been stuck in the Shenzhen Customs since the 19th of march.


According to the chinapost website my package is at some sort of customs inspection center (邮政快件监管中心报关报检大厅)
Is there anything I can do about that? The seller says that I should wait at least 3 MONTHS before opening a complaint which is annoying to say the least.

It's funny that despite the COVID crisis a package that I ordered on the same day arrived a month ago, and another that I ordered mid april arrived today.

1 Answer(s)

My package has been stuck since the 19th as well. Despatch from Sorting Center is the message I get. the 3 month rule is to protect the seller from you making a claim.

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