Package held at customs
Asked by Mathew |
0
Good evening,
I sent a parcel from the UK that has been held at customs for almost 3 months. I have not received any information as to why and the recipient has not been contacted either.
Could you please help ?
Package is showing at GUANGZHOU EMS, China
Royal mail tracking number is EF047850518GB
I sent a parcel from the UK that has been held at customs for almost 3 months. I have not received any information as to why and the recipient has not been contacted either.
Could you please help ?
Package is showing at GUANGZHOU EMS, China
Royal mail tracking number is EF047850518GB
You may get the answer from the following articles:
1 Answer(s)
It's waiting for the receiver to pay for the tax now. The receiver can use WeChat to finish payment. Just search 'ems 邮件代理报关' from WeChat Mini Program（微信小程序). Then, click '缴纳税款' to finish payment.
January 16, 2026, 11:11:29 AM
Latest: Awaiting user tax payment
January 16, 2026, 10:37:29 AM
Email departed from [Guangzhou International Exchange Bureau], being sent to the next destination.
January 13, 2026, 11:38:22 PM
Email arrived at [Guangzhou International Exchange Bureau].
January 13, 2026, 4:21:03 PM
Email departed from [Guangzhou Hualu Packaging Workshop], being sent to the next destination.
January 13, 2026, 4:21:02 PM
Email arrived at [Guangzhou Hualu Packaging Workshop].
January 11, 2026, 6:18:38 PM
Estimated arrival in [Guangzhou] on [January 12]. The distance between the two locations is 1380km. The email status will be updated on [the evening of January 12]. Please rest assured.
January 11, 2026, 08:08:11 AM: Mail departed from [Shanghai Aviation Center], being sent to the next destination.
January 10, 2026, 02:51:08 PM: Mail arrived at [Shanghai Aviation Center].
January 10, 2026, 09:48:49 AM: Mail departed from [Shanghai International Exchange Bureau], being sent to the next destination.
January 10, 2026, 09:48:48 AM: Mail arrived at [Shanghai International Exchange Bureau].
January 10, 2026, 08:25:09 AM: Retained at the Import Exchange Bureau.
January 7, 2026, 12:04 PM: Delivered to the carrier.
January 7, 2026, 09:36:00 AM: Departed from the overseas Export Exchange Bureau (not yet arrived at China Post).
January 5, 2026 10:17 AM
[UK] Received