Package stuck in China customs

Asked by Lata | 9/16/2021 12:50:07 AM

I sent an item to China to get a refund from seller and it has been in customs for 3 weeks. Why is it still in customs and not sent to the seller? I can’t get a refund until they receive it. Tracking number LK128837834AU with Australian post.

You may get the answer from the following articles:

I sent the package back to China and it's stuck at the customs. What should I do?

Why is my package stuck in transit for so long?

What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

Daisy | 9/16/2021 1:35:58 AM Reply

Hi Lata,

It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check.

Related Questions

Why is my package is stuck in customs? (2 replies)

I am mailing a package back to the company which I purchased clothing online, because it didn’t fit. The company will not refund me until they receive the package, but it is stuck in customs, and they refuse to contact customs to get it. Why is my package stuck in customs? Why isn’t it being delivered? It has been in customs since 8/6/2020.
CH100283313US

Stuck in china customs 16 days (0 reply)

Had a package returned to china from US customs for unknown reason EB787430946CN. Been stuck for 2 weeks just sitting at import customs. Seller continues to not be helpful... any idea what's going on?

Stuck In Customs for 2 Months (1 reply)

Hello, I sent a package through USPS to China back in November of 2021. It has made its way to China, however has been stuck in customs since December 9th, 2021. There has been absolutely no movement and I have no idea how to contact China customs to see what I need to do. My items are not prohibited, so I’m not sure why they are being held. I may need to pay a customs fee but I need help on figuring out how to do so. The tracking number is USPS CJ190449362US.

Package stuck in customs? (3 replies)

Package stuck in customs EME (1 reply)

Stuck in china customs 3 weeks (1 reply)

Stuck in customs for 3 months (1 reply)

My package as been stuck at customs in china since 28th May and not moving and I (1 reply)