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Package stuck in China customs

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I sent an item to China to get a refund from seller and it has been in customs for 3 weeks. Why is it still in customs and not sent to the seller? I can’t get a refund until they receive it. Tracking number LK128837834AU with Australian post.

1 Answer(s)

Hi Lata,

It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check.

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