Hello, my package has been stuck at customs for over a month. I brought clothes from an online company, but had to return them due to wrong sizing - for a full refund. The clothes arrived in China, but Customs held them for tax reasons? Customs have contacted the receiver twice - so they can release the item to them. But the receiver is refusing to do that - telling me they don't have clearance to contact customs. They won't provide me with a refund until they receive the items. Is there a contact email for customs - so I can contact them and find out what needs to be done for the package to be released?

Tracking Number: EY114589372AU
I am returning an item back to China but it is stuck in customs awaiting for the receiver to pay customs tax. The company (receiver) did not give me a phone number to put on the customs declaration form until after I sent it. It is now stuck in customs and the receiver is claiming that they cannot do anything until they receive a phone notification about it. I have contacted my postal company to try add a phone number to the customs declaration, but they informed me that this was no longer possible from their end. Additionally, they said that it is not mandatory to add a phone number, and that the receiver should have received a letter notice to the address. I also added an email to the customs declaration before posting it. Is it possible that the notice would of been sent to the email address they provided?

How can the receiver contact customs to clear up this issue? I can provide a contact number that the receiver sent after I sent the package as well as any other information that may be required.

Thank you.

Hi there,
My parcel has been held at China customs for some time now. I contacted NZ Post to see what the delay was and they said the receiver in China needs to contact China Post. However the receiver is delaying this due to the coronavirus. Can you please find out why it’s been held in customs? Tracking number is CC401383038NZ. Thank you