Parcel stuck in Hangzhou Customs ... help

Asked by Euphemia Bepo | 4/16/2026 3:22:57 AM

Monday 13 April 2026
06:42
Your item is currently with Customs in the destination country.
Sunday 12 April 2026
06:47
Your item is currently with Customs in the destination country.
HANGZHOU, China
Saturday 11 April 2026
00:31
Item Received
SHANGHAI, China

This is all I have from tracking. It was sent tracked from the UK.
How can I get my parcel released or who do I speak to?

You may get the answer from the following articles:

Why is my package stuck in transit for so long?

I sent the package back to China and it's stuck at the customs. What should I do?

What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

Daisy | 4/16/2026 8:06:51 PM Reply

Hi Euphemia Bepo,

In this case, you need to contact the receiver in Hangzhou and let him contact the locl customs to check what he needs to do to get it released.

Related Questions

EJ280926533AU parcel stuck in Hangzhou customs for 3 months! (1 reply)

My parcel has been in Hangzhou customs for 90 days and I have made an enquire with you sometime ago. The tracking number is http EJ280926533AU. I have received all the help we can get from Australia post, but they have stated that we must get help from China Post as the parcel is stuck here in China. The parcel was sent as an express post so I am very disappointed I have not heard from someone by now! Your assistance would be greatly appreciated as I have also attempted phoning Hangzhou customs many many times and have not been able to speak with anyone as they have not picked up the phone between 2:30-4pm.

Parcel stuck at HANGZHOU (0 reply)

My parcel tracking number is RN122414364GB.
This parcel has been stuck at Hangzhou Customs since Wednesday 22nd May 2024 (Today's date is 3rd July).
What is the problem?
When will the parcel be delivered?

Parcel stuck at customs (0 reply)

My parcel EB805778791CN tracking has been stuck at Hangzhou, Export Customs/Retention for Inspection for 3 weeks. May I ask what's the status? Is it ever going to come out of customs?

Package stuck in Hangzhou Customs (0 reply)

Parcel stuck in customs (1 reply)

Need contact info for Hangzhou Customs (4 replies)

Parcel ref LE673915187GB stuck in customs at Hangzhou (0 reply)

Parcel stuck in Hangzhou Customs ... help (1 reply)