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Parcels stuck at office of exchange


Parcel LX047758589CN is stuck on the status "Item Held at Office of Exchange" for around a week.
Is there any problem with it? Why is it held?
It is the first time this status ever appeared in tracking.

5 Answer(s)

Hi tasmya,

There may be problem for the item to pass security check. You'd better contact the seller to reflect the problem and give you a solution.

Hi, how long was yours like this? Mine has been for a week and my seller is insisting all is ok.
I am sending a package from Belgium to China as a product of a dispute and now the package status is "Shenzhen, sent to import customs", how long takes that this reach the receiver (seller)? Do the receiver needs to do something to get the package delivered?
Thanks kindly in advance!
Best regards,

Hi I have 2 packages stuck I Wuhan, Office of Exchange, since the 17th of October…. Why isn’t it moving at all? Seller says not to worry, to be patient. I would be patient if it was moving from same location… China. These are the tracking numbers:
LY910011577CN & LY910013048CN
Thank you
Package has held at office of exchange for almost two weeks. Can you tell me when it will be released and in way for delivery please?

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