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Paying custom charges

Asked by James | 11/6/2020 7:41:52 AM

Hi, I sent an item back to a seller as it wasn't as advertised but it is now stuck in customs and until it is released I can't get my refund.
Is there a way I can pay the fee needed to get it released or can you release without a fee as its an item being returned and sold?

1 Answer(s)

Daisy 11/8/2020 8:23:41 PM

Hi James,

If it needs to pay the fee, the customs will notice the receiver to pay for it. You need to let the receiver cooperate with you to get it.

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