Request a call from customs agent in CNCAND GUANGZHOU.

Asked by ANTON HORUSHKIN | 5/26/2025 1:43:34 AM

Dear China Post,
Hope you can help us with it.
We have a problem with EMS package sent from Seoul to Guangzhou.
Seems like recepient missed a call from customs agent, they asked for repeat this call today from 18:00 GMT+8 Guangzhou time.
Contact number in Guangzhou is 18367992747, Xiaoxin
Track number is EG031658631KR.
Best regards,
Anton.

You may get the answer from the following articles:

I sent the package back to China and it's stuck at the customs. What should I do?

List of China Post Forbidden Items

China Import and Export Regulations 2024

0 Answer(s)

Related Questions

Package held in Cncand, China Customs (1 reply)

Hello,
I sent a package to China since February 2020 and currently being held at Cncand, China customs for about 3 months. Is there a backlog due to COVID-19?
The Tracking # EE204473545CA
Please help.
Thank you.

Request package be sent back (1 reply)

Hello, the receiver of the package is not cooperating, they don't want to do what is requested of Customs. I just want to know how can I contact customs to request the package be returned to me. The receiver is being difficult for some reason and I cannot go through them. How can I request the package just be sent back to me? It has been sitting in customer since 04.06.21. CH128822962US. Again please don't refer me back to the receiver they are no help at all. What are my options here? I would like to just get the package back.

Handed over to Forwarding Agent for Transit Guangzhou, CHN, China (1 reply)

My package tracking RV575298958CN says is Handed over to Forwarding Agent for Transit Guangzhou, CHN, China
More than two days have passed and the package does not move
How long does it take for the RV575298958CN package to arrive in Costa Rica? or will it have to go through Customs again in Guangzhou, CHN, China?