China Post: 86 10 11185 EMS: 86 10 11183

Stuck in customs


Hi China Post, I have sent a parcel from Australia to China tracking LK995267540AU in June. Item has been pending customs clearance in China. Is anything wrong or is there just a delay?
Thank you.

3 Answer(s)

Hi Sarah g,

It was delivered today morning (July 24) and the receiver has got it.

Number: LK995267540AU
Package status: Delivered (31 Days)
Country: Australia -> China
2020-07-24 09:50, Shenzhen, has signed, I signed: I signed, delivery staff: Chen Zhiqiang, telephone: 13826669731.
2020-07-24 08:44, Shenzhen, "Shenzhen Nanshan Taoyuan Business Department" arrangement delivery, delivery staff: Chen Zhiqiang, tel: 13826569731, the Department of Investment: 0755-86136839.
2020-07-24 07:33, Shenzhen, arrived in the "Shenzhen Nanshan Taoyuan Business Department"
2020-07-24 06:33, Shenzhen, leave the "Shenzhen Mail Processing Center", the next stop "Shenzhen Nanshan Taoyuan Business Department" (via transfer)
2020-07-23 15:01, Shenzhen, import customs release.
2020-07-23 10:36, Shenzhen, Customs has been released.
2020-07-09 17:42, Shenzhen, sent to the import customs.
2020-07-09 08:52, Shenzhen, arrived at the Shenzhen Exchange Bureau (via transfer)
2020-07-09 05:56, Guangzhou City, leaving the Guangzhou International Center, the next stop ,Shenzhen Interchange Bureau( via transfer)
2020-06-28 09:14, Melbourne, Melbourne, has been exported straight.
2020-06-28 07:19, Melbourne, departure from The Overseas Export Swap Bureau (not yet arriving at China Post)
2020-06-28 07:19, Melbourne, away from the Melbourne Processing Centre.
2020-06-22 11:17, Australia, Australia has received.
Can you tell me why my package is being held in customs for so long?


2020-10-14 13:11:33 出口海关/留存待验,深圳市

2020-10-14 13:11:33 Item Held by Customs,Shenzhen
Hi arshield,

It couldn't pass the customs' check and stuck there. Don't wait. You need to contact the seller to give you a solution about this as soon as possible.

Related Questions

Why is my package is stuck in customs? (2 replies)

I am mailing a package back to the company which I purchased clothing online, because it didn’t fit. The company will not refund me until they receive the package, but it is stuck in customs, and they refuse to contact customs to get it. Why is my package stuck in customs? Why isn’t it being delivered? It has been in customs since 8/6/2020.

Was stuck in customs when checked it says it's accepted does that mean it's clea (0 reply)

Received a email stating my package was stuck in customs waiting inspection. When I pulled it up it's saying accepted. Does that mean it's no longer stuck in customs and on the way to me?

Parcel Stuck in Customs (1 reply)

Hello My package is stuck in Guangzhou Customs. tracking number is CJ497022095US. recipient is saying that they are not able to get it released and are not able to get any information from post office. Can you find reason for customs hold? Thank you.

Answer This Question

Thank you!Your answer has been posted successfully!