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What to do when parcels have been detained for a period of time?

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I've received two of five parcels. One seems to be on its way. However two have been detained in Beijing and has been so for a while.

Tracking numbers:
CP004366245JM
CP004366231JM

Any assistance would be greatly appreciated.

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7 Answer(s)

user
The customs is checking them. If there is no problem for them, they will pass the check and move.

2019-10-02 09:57 - Beijing, import customs retained pending inspection
user
It has been at customs in Beijing being inspected for over a month now and no contact has been made. I have no way of contacting either. It's a bit worrisome at this point because I need the contents of package for my daily life here. I have tried calling China Post but Chinese is poor and the English line has no English speaker.
user
You'd better contact the recipient in China to let him/her check the message of smart phone at early October. There should be notice about how to get it.
user
I am the recipient and I have not received any message that's why I keep enquiring. I don't think my number was placed on the box.
user
I am the recipient and I have not received any message that's why I keep enquiring. I don't think my number was placed on the box.
user
You'd better call China Post service number 11183 (Chinese service) to check it.
user
I am being told that they can not help and I need to contact custom which in unlikely since I have no contact for them.

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What to do when parcels have been detained for a period of time? (7 replies)

I've received two of five parcels. One seems to be on its way. However two have been detained in Beijing and has been so for a while.

Tracking numbers:
CP004366245JM
CP004366231JM

Any assistance would be greatly appreciated.

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RF981352265HR
Dear,
My shipment is detained at customs.
It is a letter containing 5 broken carbide drill bits, which we advertise to our supplier.
We return them to make an analysis.
Why was the shipment detained? Why aren't we informed about it?
What do we have to do to get the shipment?
Best regards
Gordana

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