Hi Nada,

I've looked into your order (tracking number ZC60148940599). It's currently on its way to you in Australia, having completed customs clearance and arrived at a local processing center on March 24, 2026.

Your Current Tracking Status:
Your parcel cleared customs in Australia on March 23 and has been sitting at the "Reservor" processing center in Victoria since March 24. This 7-day pause is likely due to the Easter holiday period, which typically causes delays in the delivery network.

What This Status Means:
The "Reservor" status is a standard update meaning your package has arrived at Australia Post's local processing facility. A lack of scans often means the parcel is still moving through the network but hasn't hit a new scanning checkpoint yet.

What You Can Do:

Track Directly with Australia Post: For the most accurate, real-time information, please use your tracking number directly on the official Australia Post website. You can also sign up for free email or SMS alerts there.

Australia Post Contact (from overseas): +61 3 8847 9045

Wait for a Delivery Update: Most delayed parcels are delivered within 5 business days of the expected date. Given the holiday, you should see an update in the next few days.

Contact the Sender if it's Urgent: If you don't see an update after the holiday period, your next step is to contact the sender. They can lodge a formal enquiry with Australia Post on your behalf.

I hope this helps clarify the situation. The wait is frustrating, but your parcel is in Australia and should be delivered soon.