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Why is my package "Import Customs Release" since April ? RV393794119CN

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Hello,
I ordered something in Dhgate, and since the 21 april, it's in "Import Customs Release".. Is it an update error ? Should I contact the seller ? Thanks.

4 Answer(s)

Hi Jojo,

According to the latest tracking information, it will be returned back. It's still stuck at the customs now. You need to contact the seller to reflect the problem and give you a solution as soon as possible.

Number: RV393794119CN
Package status: In transit
Country: China -> Switzerland
2020-04-21 03:19, Zhengzhou, Import Customs Release
2020-04-18 16:17, Zhengzhou City, leaving the International Small Package Investment Department of Zhengzhou City Delivery Division, next stop ,Zhengzhou International
2020-04-17 16:25, Zhengzhou City, Zhengzhou City Delivery Division Of the International Small Package Investment Department has received
RW349650509CN is my order I'd and the it's shows Zhengzhou City, import customs release since last one week. I need to know two things
1. Is this item got delivered to me or returned back to the seller?
2. Is it is in transit, what's the current status of the package? Or it reached the indian territory?
RW349650509CN is my order I'd and the it's shows Zhengzhou City, import customs release since last one week. I need to know two things
1. Is this item got delivered to me or returned back to the seller?
2. Is it is in transit, what's the current status of the package? Or it reached the indian territory?
My package UW675319117CN is Zhengzhou City, import customs release since 2021-02-05 16:37.
What is the problem?

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