China Post: 86 10 11185 EMS: 86 10 11183

Why is my parcel still retained by customs?

|

EB727073544CN

Why hasn’t customs cleared my package? Seller says customs hasn’t told them anything. Can I get the contact information of customs. Maybe WeChat. I need my package.

3 Answer(s)

user
Hi C man,

If it's stuck at the customs for a long time, it means it couldn't be passed the check. You need to let the seller to give you a solution about that as soon as possible.
user
Can I get customs to ship back to seller?
user
Hi C man,

It will be returned back to the seller if it couldn't be shipped out. No matter if it will be returned back or not, the seller should refund you or sent one again to you as you couldn't receive it.

Related Questions

My parcel with tracking number Ce389488850be is retained in customs. (1 reply)

My parcel is retained on September 11th by customs. What is the status and action is required to send it and have it delivered?

Retained by customs, Invoice missing/ inappropriate (1 reply)

Hi! The parcel with the LC113304224CN order is stuck at customs with the status "China, ZSGJYJCLZX ZSGJYJCLZX, Retained by customs, Invoice missing/ inappropriate" from 2022-09-25 15:48. Is there any way to solve this situation? Thanks!
Could you please contact the Aliexpress trading platform and sellers if any additional information is required from them (this is a consolidated package). Thanks again for the help!

Retained by customs, Handed over to customs still 12 days, is it ok? (0 reply)

China, GZSGJHHJ GZSGJHHJ, Retained by customs, Handed over to customs authority for final delivery
2022-12-02 00:33
China, GZSGJHHJ GZSGJHHJ, Handed over to customs
Track number: EV028364796CN
And it’s still no update, is it ok?

Answer This Question

You are not allowed to post or reply questions at present. Thank you for your cooperation.
'Questions and Answers' opens during working days(from Monday-Friday). You are not allowed to post or reply questions now. Thank you for your cooperation.
Thank you!Your answer has been posted successfully!