Retained by customs, Invoice missing/ inappropriate

Asked by Love Too | 9/26/2022 1:31:47 AM

Hi! The parcel with the LC113304224CN order is stuck at customs with the status "China, ZSGJYJCLZX ZSGJYJCLZX, Retained by customs, Invoice missing/ inappropriate" from 2022-09-25 15:48. Is there any way to solve this situation? Thanks!
Could you please contact the Aliexpress trading platform and sellers if any additional information is required from them (this is a consolidated package). Thanks again for the help!

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1 Answer(s)

Daisy | 9/26/2022 2:09:58 AM Reply

Hi Love Too,

It's waiting for the sender to cumbit the invoice to the customs now. You need to contact the seller to let him sumbit in time. If the seller doesn't reply you, I suggest you open a dispute from AliExpress to get refund in time.

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