Customs issue

Asked by Sarah Miles | 12/30/2024 6:09:03 AM

I sent this package via Royal Mail, tracking number LO367663733GB and now there's this message on your site:JinhuaCity,Waiting for Customs Declaration by Addressee

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I sent the package back to China and it's stuck at the customs. What should I do?

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My parcel EK907418839GB - seems to be stuck at customs, I am sending to China for first time, and I am first time returning an international item, can you please let me know who I can contact and how I can fix this issue please. I am really overwhelmed with this issue and paid too much for this parcel, please help :(
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Thank you for your answer

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