If it's stuck at the export customs for over 10 days, you need to contact the seller to reflect the problem and check it for you. It should be waiting the seller to declare or pay the tax.
Tracking #EV947168581CN It says "Guangzhou City, export customs / retention to be verified" since the 6th of december. I tried to contact the seller and they say that I have to wait... but I paid for the EMS shipping. Someone knows how much time it takes?
Hello, I have noticed that many people have their packages stuck on “Guangzhou City, export customs / retention to be verified” since August 28th 09:52. Can you please check what is going on? I have contacted shipper and they said that they do not have any information from EMS. I know of many people who have complained about the same status from the exact same date. It has been almost a month and still has not left customs. That should not be happening when people pay extra for quick shipping and are waiting for important packages.
If it's stuck at the export customs for over 10 days, you need to contact the seller to reflect the problem and check it for you. It should be waiting the seller to declare or pay the tax.