Guangzhou, Export Customs/Retention pending for over 2 months

Asked by dusty | 8/28/2020 3:55:59 PM

tracking# EB721792247CN

it appears my package has been left at the same status for over 2 months. Just wondering when this will actually ship. any assistance is appreciated.

thank you,

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1 Answer(s)

Daisy 8/29/2020 6:30:07 PM

Hi dusty,

It's stuck at the customs of Guangzhou and didn't pass the check. You need to contact the seller to give you a solution (refund you or send it again to you) as soon as possible.

Number: EB721792247CN
Package status: In transit
Country: China -> United States
2020-06-22 23:35, Guangzhou, Export Customs/Retention for inspection.
2020-06-22 23:00, Guangzhou City, Arriving at Guangzhou International Center (transit)
2020-06-22 19:43, Huizhou City, leave Huizhou Mail Processing Class, Next Stop Guangzhou International Center
2020-06-22 18:19, Huizhou City, Arrive at Huizhou Mail Processing Class
2020-06-22 17:19, Huizhou City, leave the Huizhou City Tongcheng Business Department, the next stop huizhou mail processing class
2020-06-22 15:57, Huizhou City, Huizhou City, the same city business department has received

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