Item not received

Asked by becm1304 | 11/1/2022 2:57:41 PM

Good Morning,
Please provide proof of delivery for shipment AS811138594CN as it has not been received by myself. This matter is nearly a month old now and I am unable to get a response from the seller.
Regards
Rebecca Mead

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

1 Answer(s)

Daisy | 11/1/2022 10:51:58 PM Reply

Hi becm1304,

Sorry, we could only provide you with the tracking information. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Number: AS811138594CN
Package status: Delivered (29 Days)
Country: China -> Australia
2022-10-06 14:18 Australia, has been delivered
2022-10-05 11:14 Australia, outbound delivery
2022-10-04 16:22 Australia, mail in transit
2022-10-01 15:21 Australia, Arrival Australia Australia
2022-09-08 13:55 Shenzhen, mail in transit
2022-09-08 13:44 Shenzhen processing center has been received, arrived at Shenzhen processing center Shenzhen processing center has been received

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