Item not received

Asked by Flowe07 | 4/12/2023 12:26:26 PM

Hello, my order (tracking number AQ111964476CN) was marked as delivered but I never received it.

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

1 Answer(s)

Daisy | 4/13/2023 1:54:00 AM Reply

Hi Flowe07,

If you don't get it, you need to contact the seller to ask for the new tracking number in the US. Then, use the number to check with USPS about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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