Hello,
My order number XCSU002002619BO is showing as delivered but I did not receive anything.
Please can you send it again and ensure it is delivered to me correctly.
Thank you

Hi Dilshad Kermali,

It's shipped by Xichen Supply Chain (Shenzhen) Co., Ltd. (熙辰供应链深圳有限公司). Tracking information shows it was delivered on July 31. If you don't receive it, you need to contact the seller to reflect the problem and require the seller to contact the courier to check it for you.

Tracking Number: XCSU002002619BO
Package Status: Successfully Received (30 days)
Country: China -> UK
2025-07-31 14:27 Harrow,Harrow,HA2 7RA,Delivered->Your item was delivered in or at the mailbox
2025-07-31 10:25 Harrow,Harrow,HA2 7RA,Out for Delivery
2025-07-31 08:23 Harrow,Harrow,HA2 7RA,Arrived at Facility
2025-07-28 09:17 GB, Shipment in transit. Thanks for your waiting.
2025-07-25 08:41 GB, In Transit to Next Facility, Arriving On Time
2025-07-23 08:25 GB, Shipment in transit. Thanks for your waiting.
2025-07-21 07:56 GB, In Transit to Next Facility
2025-07-18 07:31 GB, Shipment in transit. Thanks for your waiting.
2025-07-16 07:17 GB, In Transit to Next Facility, Arriving On Time
2025-07-14 07:47 GB, In transit, it's progressing through Post network
2025-07-12 08:11 GB, Arrived at local carrier
2025-07-10 08:35 GB, Customs clearance agent received the shipment in destnation country
2025-07-09 07:36 GB, Released from customs: customs cleared
2025-07-08 08:25 GB, Arrival to the destination airport
2025-07-06 07:38 HONGKONG, Departure from HK center airport
2025-07-04 07:32 HONGKONG, Arrived at HK center airport
2025-07-02 07:27 shenzhen, Item outbound in sorting center.
2025-07-01 17:33 shenzhen, Item inbound in sorting center.

Hi Peter Robbins,

In normal, if it's delivered but you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to the local courier to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.