Hi Udi,

According to the latest tracking information, it couldn't pass the customs check and will be returned back to the seller. If it's returned back, you need to contact the seller to give you a solution (refund you or send it again to you) as soon as possible.

Thanks for the fast answer
I see that the status change from :
2021-01-28 13:09:31 Guangzhou Item Presented to Customs
To:
2021-01-28 21:24:57 Guangzhou Departure from Regional Sorting Center
Is it still returned back to the seller ?

Hi Udi,

It was returned back to the seller and the seller has got it on Jan.29. You need to contact the seller to give you a solution (refund you or send it again to you) as soon as possible.

Number: LZ637032042CN
Package status: Alert
Country: China -> Israel
2021-01-29 23:01 Guangzhou City, return to the proper cast
2021-01-29 22:43 Guangzhou City, "Provincial International Tsuen Wan Business Department" arrangements for delivery, delivery: Luo Jianfeng 1, tel: 16939139139, touting department phone: 020-36515496
2021-01-29 21:52 Guangzhou City, to reach the "Provincial International Tsuen Wan Business Department"
2021-01-28 21:24 Guangzhou City, Leave Guangzhou International Center, next stop Guangzhou Airport North Processing Center
2021-01-28 13:09 Guangzhou City, import customs release
2021-01-28 00:39 Guangzhou City, Guangzhou International Center return, note: security return
2021-01-27 22:30 Guangzhou City, Guangzhou International Exchange Station returned
2021-01-27 04:06 Guangzhou City, has been handed over to the carrier transport
2021-01-27 02:54 Guangzhou City, to reach the Guangzhou International Exchange Station
2021-01-27 00:50 Guangzhou City, Guangzhou International Center has been exported directly
2021-01-26 21:33 Guangzhou City, leave the "Provincial International Tsuen Wan Business Department", the next stop "Guangzhou International"
2021-01-26 20:58 Guangzhou City, "Provincial International Tsuen Wan Business Department" has been received and sent

I have been struggling for 3 months to receive my order or at least know what happened to it as the tracking shows “presented to customs”, which is strange. Can you please help me! Order number RE202894103CN

Item presented to custom what happen? UE399158685US
Please help 51days in transit already