Item still in customs

Asked by Aem1990 | 12/8/2020 2:51:42 AM

I sent a shipment (return item) from France at the end of October and it’s been in customs since 6/11/2020 when will it be delivered to the recipient because I’m waiting for a refund tracking CC963158923FR thank you

You may get the answer from the following articles:

I sent the package back to China and it's stuck at the customs. What should I do?

List of China Post Forbidden Items

China Import and Export Regulations 2024

1 Answer(s)

Daisy | 12/8/2020 10:50:30 PM Reply

Hi Aem1990,

It's stuck at the customs of France now. You'd better contact La Poste to reflect the problem and get a solution as soon as possible.

Related Questions

Recipient says item not with customs (1 reply)

Hi,

The recipient of item RL786302353IE has claimed the item is not with customs.

Could you contact the recipient on phone number +86-15872542345 to let them know the item is with customs or provide contact details of customs for this item please?

Kind regards,
Shane

Item at customs for 3 weeks. (4 replies)

Hello I am looking for any update on my item that has been in GuangZhou customs since Aug 14th.
It was shipped through usps international.
Tracking Number: CJ171125655US
Your item is being held in Customs at 4:02 pm on August 14, 2019 in GUANGZHOU, CHINA.
Any information would be greatly appreciated.

Item at customs for 4 weeks?? (3 replies)

I returned an eBay item to the seller through USPS international shipping in August 10, and now it's already September 9. The tracking number is CH074991648US.

2019-08-16 15:44, CHINA, GUANGZHOU, Held in Customs -> Your item is being held in Customs at 3:44 pm on August 16, 2019 in GUANGZHOU, CHINA.

I have read another similar case from the link. It seems not just my only case.
https://www.chinapostaltracking.com/qa/item-at-customs-for-3-weeks-24426/

What really happened in customs in GUANGZHOU? I should get a refund through this return and it makes me annoyed and stressful. What do I do now? There's absolutely no way to contact customs in Guangzhou, and it would be appreciated if you let me know an email address I can reach and let me know how long I should wait more.

Item pending customs since September!! (0 reply)

Returned item stuck at Customs in China since 4/3/23 (0 reply)

Local courier in UK (1 reply)

It says my item has been handed over to present to customs - RN394747659gb (1 reply)

Items at customs over 1 month. How frustrating (1 reply)