Hello Christelle,

Thank you for reaching out. I understand you need to submit an invoice so your package (EW171252570FR) can be delivered in China.

Since your package is being held due to a missing invoice, you need to complete a supplementary declaration. You can do this conveniently online—there is no service fee when using official customs channels .

Here are the platforms you can use:

"Internet + Customs" Platform (互联网+海关): Official customs website for online declarations.

"China Customs" App or WeChat Mini Program (掌上海关): Access customs services directly from your phone.

China International Trade Single Window (中国国际贸易单一窗口): Available as an app or WeChat mini program (掌上单一窗口) .

Alternatively, you can contact La Poste's local service in China or visit the customs service counter at the local post office for in-person assistance .

Important Tips for Your Declaration:

Complete Details: Ensure your commercial invoice clearly lists the product names, quantities, value, and country of origin .

Accurate Value: Declare the actual value of the items. Under-valuing can lead to suspicion and delays, while over-valuing may increase duties .

Recipient Info: Make sure the recipient's phone number and address in China are correct so customs can contact them if needed .

Once you submit the documents through one of these platforms, the customs process should proceed.

I hope this helps get your package delivered smoothly!

Best regards.