Hi ajavon alamelou Morine,

The "missing invoice" in this case refers to the commercial or sales invoice that needs to accompany an international or business return shipment. It acts as a customs declaration and proof of value.

Since you are the one returning the package, you need to provide the invoice you originally received when you purchased the item.

Here are the steps you should take:

1. Find the Original Sales Invoice
The invoice the courier needs is the one you received when you first bought the item. Check the following places:

Your Email: Search your inbox for the order confirmation or "invoice" from the store.

The Online Account: Log in to the website where you made the purchase. Look for "My Orders" or "Order History." There is usually a button that says "View Invoice" or "Print Invoice".

The Original Package: Look for a paper invoice that might have been packed inside the box when you first received the order.

2. Provide the Invoice to the Courier or Return Portal
Once you have located the PDF or paper invoice:

Upload It: If you are managing the return through an online portal (like EasyParcel or Sendcloud), look for an option to upload a file or "join" it to the return case. The required document is often listed as "Commercial Invoice," "Sales Invoice," or "Item Invoice".

Contact Support: If there is no upload option, reply directly to the message you received stating the return was suspended. Attach the PDF invoice to the email and ask them to attach it to your return file.

3. If You Cannot Find the Original Invoice
If you cannot find the receipt, contact the customer service of the company you bought the item from. Explain that your return is suspended because the courier needs an invoice. They should be able to re-send a copy to you or provide a "Pro Forma Invoice" (a pack list) for the return.

Summary of Required Details
When you submit the invoice, ensure it clearly shows the following, otherwise the courier may reject it:

Your details (Name and address)

The value of the item (what you paid)

A description of the contents

The original order number

If you are still having trouble, the best way to resolve this quickly is to reply to the "suspended" message you received and ask them exactly where to upload the document, or to provide them with the invoice directly.