China Post: 86 10 11185 EMS: 86 10 11183

Lost package?


"Guangzhou processing center, has been exported to each other (domestic by Transfer) 2018-08-30 " is the last update I got on my package RC702998155SG it had been more than 2 months and my returned iterm is still not received by my seller . I assume it is already lost , so is there a way to contact you guys to compensate back the lost good or can you give me an update on the whereabouts of this iterm .

87 Answer(s)

This package reached Guangzhou on August 9, but because the address of the recipient is not correct, it couldn't be delivered. So, it's returned back. It's on the way back to you since August 30. You'd better contact Singapore Post to check where it is now.

Tracking information:

2018-08-30 09:55
Guangzhou processing Center, has been exported to each other (domestic by transfer)

2018-08-11 17:32
Delivered to airlines

2018-08-11 17:21
Guangzhou Processing Center, arrival

2018-08-11 17:01
Guangzhou, has been exported to open and dismantle

2018-08-10 17:13
Guangzhou processing Center, has been exported straight seal

2018-08-10 17:13
Guangzhou, return, remark (address not detailed)

2018-08-10 08:48
Guangzhou, import opened, notes (return)

2018-08-09 16:02
Guangzhou processing Center, has imported mutual seal (domestic warp)

2018-08-09 09:59
Guangzhou, has been imported to open and dismantle

2018-08-07 03:14
Singapore processing Centre, has left
Tracking number LZ934984144CN

I got off the phone with Canada Post and the item has been lost in the network over here in Canada. I was asked to reach out to the original seller to launch an investigation with Canada Post to resolve this issue.

Please let me know what the next steps are to find my parcel
Hi Sonny,

Tracking information from Canada Post shows it was delivered successfully on October 25 to your community mailbox. If you don't get it, you need to contact the seller to give you a solution.

Tracking information:

2018-10-25 12:02
SURREY,BC, Item out for delivery

2018-10-25 11:18
SURREY,BC, Delivered to your community mailbox, parcel locker or apt./condo mailbox

2018-10-25 08:00
SURREY,BC, Item processed

2018-10-24 10:48
RICHMOND,BC, Item processed

2018-10-21 22:14
RICHMOND,BC, Item has arrived in Canada and was sent for further processing.

2018-10-18 02:22
CNCSXD,China, International item has left originating country and is en route to Canada

2018-10-16 21:50
410141,China, International item mailed in originating country
Hi following up on the reply regarding my missing package
Tracking number rc702998155sg . I have contacted singpost and they said they do not have any information regarding the parcel and the request that you double check the location of the package.

From the tracking information, it left China on August 30 and still in transit to Singapore now.
Hi , how do i open an investigation . I got back from my local post office and and told me the item is still in china and told me to open an investigation with you guys.

Hi johanssonchew,

It's returned back to your country. If you couldn't get it, you need to ask for compensation from Singapore Post.
i have contacted singapost (singapore postal office) a few times and have comfirmed that the iterm is still in china this is also reflected in the tracking number not showing it departing from china. May i speak to someone via email about this issue .

Hi johansson,

The last up shows '2018-08-11 17:32--Shipped by airline', this means it left China and on the way to your country after that date.
Please can you help me I ordered a package from aliexpress, it's been over 2 months and the package has not arrived yet when I type the tracking number it turns out that the package stuck for a very long time here: Arrived at sorting center Guangzhou, Guangdong, do we you can help find the package and continue shipping to my country because the package is paid.if you could help me, it would leave the package information and you might be able to find it
Tracking number is RP682153700CN
hi, waiting for parcel from china to Malta, tracking number CP332528738CN.

tracking hasnt updated in nearly a month. im guessing this is lost. seller on aliexpress doesn't seem interested in helping me either. can you please explain where this is?.

rather annoyed that it is taking this long.
Hi tony5haw2013,

It's in Malpensa now and it will be headed to your place:

2019-10-16 13:46
Malpensa, Arrival abroad by Transfer Bureau (third country via transfer)
Hello my package has not moved for 21 days can you help me its LO385962739CN
Been more then 20 days hand over to airline and then nothing else this is the tracking number UW222933557CN can someone please help
Trying to track package tracking # 9374869903504235322846
My parcel #UT363587753CN landed on US soil 10/11. Information says the package is unregistered? I cannot locate it now. How can I find out where it is? I have a second parcel in the same situation. How do I know if they are still en route to me, if they are lost, or if this whole thing is a scam and I need to contact my credit card people? I bought these items from a "flash sale". How do I get help with this, please?
Tracking shows my LO708691093CN Parcel has not ever left China since the 9th January. Can you tell me why or where it is?
China Post Tracking number UM331213162CN - Today is February 10, 2020. How do I track my order when it reaches the USA? What were the issues in customs on FEB 06?

08 FEB 2020
Outbound Flight Departed Zhengzhou, Henan, China 2:29 AM

07 FEB 2020
Export processing 郑州国际处理中心 2:15 AM
Completion of customs processing Zhengzhou, Henan, China 2:15 AM

06 FEB 2020
Issues in processing by customs authorities Zhengzhou, Henan, China 1:55 AM

26 JAN 2020
Outbound Flight Departed Zhengzhou, Henan, China 10:06 AM

25 JAN 2020
Outbound Flight Departed Zhengzhou, Henan, China 9:35 AM

23 JAN 2020
Export processing 郑州国际处理中心 9:35 PM

21 JAN 2020
Dispatched from sorting center Zhengzhou Shi, Henan Sheng, China 8:36 AM
Arrived at sorting center Zhengzhou, Henan, China 3:48 AM

19 JAN 2020
Parcel data submitted to carrier 1:01 AM
Hi orvalho,

It's sent by using China Post Ordinary Small Packet Plus which is a cheap service of China Post. China Post doesn't provide tracking service for it after it moves for some stations in China. So, you can't get more update after Dec. 15. It usually takes about 40-60 days to be delivered. If you couldn't get it in time, you need to contact the seller to get refund.
The company from who i ordered said that my package was lost, i have LO862233885CN what can i do ?
Hi siyao,

Why does the company say it's lost? If it couldn't be delivered within three months, it may be lost. It's in transit to Canada now. You can not know the exact situation when it's in the middle locations. It usually takes about 30-60 days to reach and there will be further update when it arrives. Please wait for more days to see.

Number: LO862233885CN
Package status: In transit
Country: China -> Canada
2020-03-03 01:45, CNFOCD,China, International item has left originating country and is en route to Canada
2020-03-02 23:41, CNFOCA,China, International item processed in originating country
2020-03-02 14:38, China, International item mailed in originating country
2020-03-03 10:40, Fuzhou, delivered to air transport
2020-03-03 09:05, Fuzhou City, leaving Fuzhou International Processing Center, the next stop , Fujian International Exchange Station
2020-03-03 02:42, Fuzhou City, arriving at Fuzhou International Processing Center
2020-03-03 01:45, Fuzhou City, Fuzhou International Processing Center has been exported directly sealed
2020-03-02 20:14, Fuzhou City, leaving the Fujian Province City North International Business Department, the next stop "Fuzhou International Processing Center"
2020-03-02 14:38, Fuzhou City, Fujian Province, North International Business Department has received
2020-03-01 21:17, Logistics order created

My according to "all in one package tracking website" my parcel from Guangzhou China apparently left China on 6 March 2020 And is in transit to New Zealand. But there have been no updates since. New Zealand post says it's still at the international departure in China and never left. Can you please help me find where my parcel is???
Tracking number LO856920196CN
Thank you for your help, Janna
Hi Janna,

It's still stuck in China now. Due to the coronavirus, packages are processed slowly. Please wait for more days to get update. If you couldn't receive it within the promised time, contact the seller to give you a solution in time.

Hi. My package is lost. Can you tell me what is happening? LE097992553CN
Hi my package has still not arrived and it is apparently still stuck in China. Could you give me an update on the eta of its arrival?

LO979233454CN is the tracking number
Hi I ordered 2 products that were to be mailed through China Post separately. I received 1 product on April 6 but my other product’s status still says “in transit” when trying to track it. It has remained at “Origin Post is preparing shipment” for nearly 2 months now, is there any way you can let me know what’s going on with my package? This is my tracking number for the product I am still waiting on LN843238797CN

Thank you, Daniel
Hi Daniel,

It has left China and is still in transit to the US now. If you couldn't get update in this month, better contact the seller to give you a solution as soon as possible.

Number: LN843238797CN
Package status: In transit
Country: China -> United States
2020-03-21 21:58, Shenzhen, delivered to air transport
2020-03-21 21:54, Shenzhen, arriving at Shenzhen International Exchange Station
2020-03-21 06:13, Shenzhen, Shenzhen Exchange Bureau has been exported directly sealed
2020-03-20 20:53, Shenzhen, leaving the "Shenzhen Futian District Delivery Division International Business Department", the next stop "Shenzhen Exchange Bureau"
2020-03-20 18:12, Shenzhen, "Shenzhen Futian District Delivery Division International Business Department" has received
I ordered a package mailed through China post My tracking number Is AZ101118445CN when I look at the tracking updates it shows that the item had arrived to my city and then returned back to the city it had come from and was wondering if it could be redelivered back Or Can tell me why it was sent back
Thank you, Ariana
My package was shipped out early march and has not arrived. The last update was on April 2 and since then hasnt been heard from
Tracking number: LW576763219CN

Related Questions

Lost (1 reply)

Hello I think this parcel is lost LO932743463CN but th seller needs confirmation before I can get compensation can you confirm that its lost its been in transit for 4 months it must be lost

Will my lost package ever be delivered? (2 replies)

My package EB752067188CN has not updated since September 3, and the seller told me it is lost. These items can't be replaced! Is there any hope that a lost package will be found?

I Think my Package is Lost (2 replies)

My package has had no movement whatsoever for over a month. Is it lost? It was a very expensive item, so I am going to open a Paypal dispute if it is lost. Tracking is LY697095844CN. Thank you.

package is lost (1 reply)
Lost package (4 replies)

Answer This Question

'Questions and Answers' opens during working days(from Monday-Friday). You are not allowed to post or reply questions now. Thank you for your cooperation.
Thank you!Your answer has been posted successfully!