lost packages?

Asked by Etienne | 6/3/2020 4:46:25 AM

Two packages are missing:
LX064005717CN: Last updated 17 March! probably lost?!
LZ073788663CN: ordered 5 May, last updated 21 May. Contains tea: fragile, light- and heat-sensitive material that can be altered also by strong odors. I am afraid the content will be spoiled.
Are you able to track these down and provide any updates? Even given the current circumstances, this is not acceptable.

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1 Answer(s)

Daisy 6/7/2020 6:53:15 AM

Hi Etienne,

Packages sent to Germany during March are greatly delayed due to the coronavirus. You'd better contact the seller to get a solution if you couldn't wait for more days.

LZ073788663CN was delivered to air transport on May 21. It usually takes about 20-60 days to have update showing it arrives in Germany after it was delivered to air transport. You'd better wait for more days to get update. If there is no update in two months, you need to contact the seller to get a solution as soon as possible.

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